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Customer Care Technical Support

When you signup with 1PlanHost.Com Hosting, the first thing you will probably notice is our dedication to providing a unexpectedly high level of technical and customer support. We follow a strict doctrine in regards to administering support and invite you to e-mail our support team before you signup and get a feel of the type of support we offer. The large majority of our customer prefer to use our secure online Customer Care Help Desk which is available 24/7 and tracks each request in our secure database. We will respond to your questions within 24 hours or less.

Visit our Secure
Customer Care
Help Desk

Our Help Desk is used to track your support requests 24/7. We encourage you to use this for fast response to your questions or problems.

We believe in the following:

  • We will not give you a "sugar-coated" answer. We will tell you the problem regardless of whether or not we think you will like the answer.

  • Integrity is the hallmark of our company. If it is our fault, it's our fault and we will say so.

  • If we do not live up to our guarantees, you get credit for the time of the problem. It's that simple.

  • You will always get a highly trained, qualified tech support person when you use our Secure Customer Care Help Desk.

  • We make an attempt to handle support requests in less than 24 hours. If it will take longer, you'll get an email requesting more information or informing you of the reason behind the delay.

Frequently Asked Questions: Click Here 

Important Support Tutorials, News and Updates: Click Here

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Customer Care (Support)
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