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Rev. 03 February 2004
In order to provide fast and reliable email services we have put
into place the following policies for all customers.
Email Box Size: Your mail box size for
each user account is limited to a maximum of 15Mb. This means
that unless you download your email using email software such as
Outlook or delete old messages from the email server, then your
email box may become full and when it does, email being sent to
it will bounce back saying the box is full. This limit is per
USER account, NOT per domain. Each domain hosting account comes
with 250 POP3 user accounts.
Individual Email Size: You are permitted
to send and receive emails and attachments that do not exceed 5Mb
per email. Anything larger needs to be uploaded to your web
server and your recipient can simply download it from there.
Email servers were never intended to be large file servers and in
order to provide reliable email service for all customers, we
will not make any exceptions to this policy. We do have
ASPUpload installed on all web servers and you can use that
if desired to upload large files or have your customers upload
them to your server.
POP3 Email User Poling: Each POP3 Email
user is able to set their email software to automatically poll
our email servers no more than once in each 5 minute period. If
you have your email settings to poll (check) the email server
more often than this your request may be rejected and your email
service suspended.
This does NOT affect your ability to send or receive emails,
nor is there any limit on the number of emails you can send or
receive as long as you are not spamming. You can send and receive
emails normally but we do ask that you keep your automatic
polling to 5 minutes or more.
You can learn how to change the automatic send/receive setting
at our tutorial here:
Outlook:
http://www.1planhost.com/support/s_mailpolling.asp
Eudora:
http://www.1planhost.com/support/s_mailpollingeudora.asp
Web Based Email Use: We provide web based
email messaging for every POP3 Email user account only as a
convenience for those customers who need this service to check
their email when they are away from their computers (i.e., on a
trip, at a friends house, or at an Internet Cafe). It is not
intended to act as the primary source for sending and receiving
email such as a Hotmail or Yahoo account would be. Web based
messaging is very resource intensive and therefore we ask that
unless you absolutely need it, to use it sparingly.
If you do rely on web based email, then keep in
mind that your email box may reach the 15Mb limit and bounce
email unless you download or delete old messages. We will of
course continue to provide web based email service but do ask for
your cooperation in order to provide fast reliable service for
all. Microsoft's free Outlook Express or other email software
programs are easily configurable and we highly encourage their
use. See our
Email tutorials for instructions on setting up your email
software to send and receive.
Spamming or Sending Unsolicited Email: To
put it in plain English - Don't even think about it! It will
cause your account to be permanently suspended without
notification, your web site will go down, you will not receive a
refund and there may be fines and legal cost involved as stated
in our
Terms of Service. Unsolicited Email is defined in the Terms
of Service. We do not tolerate spam or the sending of unsolicited
email. Please note that SMTP authentication is required in order
to send email from our servers as an effort to combat spammers.
Please do check your email settings and ensure that you have set
up your accounts correctly as seen in our
Control
Panel and email tutorials. Also please see the answers to
frequently asked questions concerning email
here.
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