We recognize that even the best laid plans for migration can have moments of frustration, anxiety and possible downtime. Rest assured, we will do all that is necessary in a professional manner to minimize potential issues that can cause frustration and/or anxiety for you, our valued customer. To assist with this effort we have created this migration support page which explains potential issues which may require participation from you in order to ensure your web site and email service works properly on the new servers.

All of the potential issues below may not be relevant to every customer. For example, if your site does not use a database then obviously you can skip over that issue or if you do not use FrontPage to publish your web site then that specific tutorial can be disregarded. We will be updating this special migration section of 1PlanHost.com frequently with vital information concerning the migration so please do check here regularly. We will also list any known server or network issues here so it will be your source of information concerning the server migration.

The new phone support service will start on Monday morning at 9:00 am Eastern Time. Until then, please create a support HelpDesk ticket at https://www.1planhost.com/esupport or email support@1planhost.com for prompt assistance.

We have a migration status update page at http://www.1planhost.com/migration/migrationstatus.asp which we encourage all customers to check regularly for important updates on the migration progress.

IMPORTANT: Please note that ALL email, web sites and database files are being served from the new servers as of April 15, 2006. The old servers will be completely shut down on April 30, 2006 so if you need to retrieve any files from the old servers you will need to do so prior to that date. Again, your web site, email and database files are now being served from our new servers and network.